I received a product different from the one I ordered?
Do not worry. It might have been a mistake from our end. We will replace it with the right product. You can contact uson support@bespecimen.com or whatsapp us at 08433770086within 24 hours with the transaction details.
My product was not in a good condition?
We will change the product or offer full refund for the same until it’s not been washed. You can send us back the shirt, courier charges not more than Rs 99/- which will be refunded to you by us on actuals. We will refund the courier charges only if the any articles/productshave any manufacturing or quality defect or it was wrong dispatch.
I want to exchange my product. What is the procedure for that?
Kindly send us back the articles/productsby courier at the address of Khar East Mumbai – mentioned on invoice, and write to us on support@bespecimen.com, stating your reason for exchange. If you want us to arrange for the pick-up you have to pay RS.200 for the reverse pick up.
How do I return an item? Do I have to send it back?
Yes, you will have to courier the product yourself to us. Do be sure it has not been used or washed, unless there is a reason for the same. We will refund the courier charges only if the product has any manufacturing or quality defect or it was wrong dispatch.
Is it necessary to take a product in exchange or do I get refund?
No it is not necessary. You can request a refund for a product you are returning (within 10 days of receiving.
How long do I have till I have to return the items?
You can return the item back to us within 15 days of receiving the same.
How long does it take to process the return?
After we receive the item, the exchange will be processed within 24 hours and sent. We won’t be able to take back the product for exchange or refund if it’s been washed or older than 15 days.
How much does it cost to return an item?
You have to bear the costs and send it to us by any courier/India post.
Can I exchange my product for an item of lesser/higher value?
Yes you can do that. For exchange in lesser value – we do refund remaining amount to your account. For exchange in higher value – You have to credit the extra amount to our account mentioned on the website or write to us at support@bespecimen.com. We won’t be able to take back the product for exchange or refund if it’s been washed.
Can I buy multiple items in exchange for a single product?
Multiple items can be exchanged for a single product, but the amount should not exceed the item bought earlier.
After the amount is refunded, it usually takes 7-10 days to credit to your Bank Account or Credit Card Account. In case of Cash on Delivery we do refund by cheque which will issued to you in 5-7 days.
The return or exchange can be done within 15 days after your order is delivered.
In case the customer receives defective/wrong product(s), the reverse pickup will be generated by us and the shipping charges will be covered by us only.
Note: It is mandatory to capture a video/photo before shipping the package or handling it to our courier partner.
If the customer’s pin code is non-serviceable by our courier partners, then the customer is liable to self-ship the product(s) and the shipping charges upto ₹100 are 100% refundable if customer receives defective/wrong product(s).
Please courier the product(s) to the following address:
Kindly pack the product(s) properly to prevent damage during transit. Please ensure the product(s) must be in unused condition with all tags and packaging.
Note:We suggest you to select ‘Speed Post’ as your courier service rather than using other courier companies. Speed Post is a government-owned entity that operates India’s largest postal network and it is totally reliable
