I ordered the wrong size/product/colour. What do I do?
Hey, not to worry. Just drop an email to us on support@bespecimen.com and we will take care of your order. To talk to our customer care call on 08433770086
My amount was debited twice. How can I get a refund of excess amount?
Let us know by sending a mail on support@bespecimen.com and we will credit back the excess amount. Sometimes it happens at the payment gateway and if your amount is debited twice just let us know by writing to us on support@bespecimen.com, with your transaction details and we would credit back the excess amount.
What are the modes of payment I can choose from?
We currently offer 4 modes of payment: a. Razorpay – For Debit Card/ Net banking/ Credit card/ Wallet b. COD – Cash on delivery for major cities across India c. Bank Deposit – Cash credited to our account and let our team know by email support@bespecimen.com
Placing “cash on delivery” order and refusing it at the time of delivery is measured as a dishonest and illegal activity and you might be banned from placing further orders. Place “cash on delivery” order only if you are 100% sure about paying cash at time of delivery. Open delivery is not available for all parcels. Each parcel is having insurance from the courier, so no one can open it before paying the full order amount. We have 15 days “No Question Asked” Return policy. So If you not like the product quality/colour/size, you can get refund or exchange.
How do I cancel my order once placed?
To cancel your order you need to drop us an email on support@bespecimen.com or call us on 08433770086
Do you gift wrap the package?
Yes you can gift a stiff collar shirt by writing to support@bespecimen.com or by call on 8433770086.
I am unable to place an order.
Sometimes due to technical issues, you might face difficulty placing an order. Even after few trials, you cannot place your order, please write to us on support@bespecimen.com or call on 08433770086. If you describe your issue over mail and send us screenshot that would be a great help to rectify this.
I cannot proceed to the payment page?
It might be some technical problem and you can contact us for the same by writing to us on support@bespecimen.com or call on 08477330086.
Coupon code not working. What should I do?
Check if the coupon is correct and it should not contain any space or other characters. Coupon codes will not be applicable for sales products as they are already on discounted price. If the problem still continues, then write us on support@bespecimen.com or call on 08433770086.
Do you offer custom made Blazer/Suits/Shirts?
As of now we are not into manufacturing of custom made shirts as we are proud of the cuts and designs we offer to our corporate buyers. However, as a special case, we can manufacture custom made shirts if we have the required fabric ready and you order a minimum quantity of 50 shirts. For availability of the fabric, drop in a mail support@bespecimen.com. Since the order is custom made the lead time for the same will be 30-45 days. For shirts with custom logos the minimum order is 10 shirts.
Can I Track my order?
Of course you can. Once the product is shipped from our warehouse, you receive an order confirmation with tracking code. You can also check the status of your order by logging in to your account on our website.
Why is my order delayed?
Orders are usually delayed due to supply chain and courier problem. If your order is delayed just write us on support@bespecimen.com or call at 08433770086. We will try to expedite the process from our end.
How do I know about new launches?
Check our ‘New Arrival’ section : Also, we send a newsletter every 15 days of a new launch. To subscribe to our newsletter, write to us on support@bespecimen.com
I need the package to be gifted to someone. Is there any way to speed the process?
To gift a BESPECIMEN product with a message write to support@bespecimen.com Order delivery time depends on the location. For within Mumbai locations, – it takes minimum 7 days. For other locations, it takes 7-10 days.
Do I have to order online, do you have any stores?
We do not have any stores and we only sell online.
Can I make changes to my order or add one more product in the same order?
Yes, you can. You need to send us a mail at support@bespecimen.com or Call us at 08433770086 with the changes as soon as your order is placed.
Can I cancel my order?
Yes you can mail us and request for a cancellation. To do this write to us at support@bespecimen.com or call us at 08433770086
When will you be getting more stocks in?
We refresh our stock monthly. For more enquiry call us 08433770086.
Do you have a size guide? / How do I know what size will fit me?
Yes, we do have a size guide on our website.
I can’t find an item I saw advertised?
If the product you saw the ad of is not on our product list, it is possible it is out of stock or the ad you saw was old. But you can always enquire by calling us on 08433770086
Can I pre-order an item?
We do take pre-orders. Sometime we take orders before it is launched on our online store or before we get the physical stock.
How do I make changes to my order?
Please send us a mail on support@bespecimen.com or call us at 08433770086, stating the changes you want to make in the order.
How do I know the status of my order?
You can see the status of your order by logging into your account.
What should I do if my payment fails?
You can reorder by logging in to your account. Also, you can opt for other payment gateways like Cash On Delivery where cash is collected by our agent on dispatch, Bank Deposit of cash into our Bank Account. If you are still unsure and want to do order on phone, just write to support@bespecimen.com and we will assist you.